About Front Page Extensions

Front Page Extensions are a necessary evil of server side includes on an html website. They are a bit finicky and they do tend to break when you FTP so get used to fixing this problem. Why use them if they are a problem? Read This...

When you look at your website in a browser, it should have a header, linkbar, and main menu. You should also see your ads if you are viewing a site that has ads installed. If any of these parts are missing, first refresh your browser. If that doesn't bring the whole site up, you probably have broken extensions.

How To Fix Broken Front Page Extensions:

You will need to open your cpanel for your domain. This is easy... Type the following in a new browser tab:

http://www.your-domain-name.com/cpanel and hit Enter on your keyboard.
Of course you will change your-domain-name.com to your real domain.

You will get a pop up window that will ask you for your username and password. This is the username and password for your hosting account.

Once you are in your cpanel, you will see these icons:

Click on the icon that says FrontPage Extensions. Now you will see this:
 

Don't worry about the warning in this area, it is standard on all servers. We know what we are telling you is safe and will not mess anything up. We do this all the time. Follow our instructions and you will be fine.

Click on the Uninstall Extensions button. Wait for your extensions to uninstall. Then click Go Back.

Click on Clean Up Old Extensions. Go Back.

Click on Install Extensions. Go Back

Check your live site online and see if it is fixed. Make sure you refresh your browser.

If this didn't fix the problem, Click on Install Extensions a second time. We don't know why but sometimes it takes two tries. ???

Usually this will fix things right away. Refresh your site in your browser and see if it's working now. If not, wait for about 15 minutes and refresh your browser again.

That should take care of it. If you are still having problems, you will have to repeat the entire process starting with Uninstall Extensions. It usually will work the first time and rarely takes more effort than that. For some odd reason, FrontPage Extensions don't always follow the rules and you will need to do this twice. Again, we don't know why we just know this to be fact.

You will not have this problem every time you FTP to your domain. You can go for weeks or even months without encountering this problem. Then all of a sudden, one day, you have to fix your extensions again.

It's not a big deal and usually takes less than 5 minutes. Just chalk it up to "That's Life" and move on.